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Problem-Solving and Data AnalysisHardRecognising a selection bias

Problem-Solving and Data Analysis practice question

A hotel emails a satisfaction survey to guests who booked directly through its website, and 92% of respondents rate their stay 'excellent'. Which of the following most limits how far this result can be generalised to all the hotel's guests?

  1. A. Guests who booked through travel agents or other websites were not surveyed, and those who responded chose to do so.Correct
  2. B. The survey was sent by email.
  3. C. 92% is a very high figure.
  4. D. The hotel has many rooms.

Answer: A. Guests who booked through travel agents or other websites were not surveyed, and those who responded chose to do so.

Two gaps: a whole class of guests was excluded, and responders self-selected.

Why the other answers are wrong

B. The survey was sent by email.
The delivery method itself isn't the limitation.
C. 92% is a very high figure.
A high figure isn't a flaw in itself.
D. The hotel has many rooms.
Size is irrelevant.

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