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Information and IdeasVery hardFinding weakening a complaints claim

Information and Ideas practice question

An airline attributes a fall in lost-luggage complaints to its new baggage-tracking system.

Which finding, if true, would most directly weaken the airline's claim?

  1. A. In the month the system launched, the complaint form was moved to a page of the airline's website that few customers can find.Correct
  2. B. Customers praise the airline's new tracking app.
  3. C. The airline's own counts show fewer bags were mishandled.
  4. D. The tracking system was expensive to install.

Answer: A. In the month the system launched, the complaint form was moved to a page of the airline's website that few customers can find.

If complaining became harder at the same moment, fewer complaints may mean fewer complaints FILED, not fewer bags lost.

Why the other answers are wrong

B. Customers praise the airline's new tracking app.
Praise for the app supports the claim.
C. The airline's own counts show fewer bags were mishandled.
Fewer mishandled bags supports the claim.
D. The tracking system was expensive to install.
Cost has no bearing on whether the system caused the fall.

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